Terms and Policies

 

Refund Policy: 

Customers of Vididio LLC are eligible for reimbursement within 7 calendar days of the purchase date or subscription date for services and subscriptions in most cases*. After the 7-day grace period, customers will not be eligible for refunds. We encourage customers to ensure that our services or software fit their needs within 7 days after purchase. 

Apart from our initial reimbursement period, we offer account credits for customers who request refunds after this period. This allows customers to apply the original purchase amount towards another product or service, or reserve the purchase amount as a credit on their Vididio LLC account for future use. 

 

Important: 

All sales are non-refundable once development services have been rendered, hosting services have been provided, and/or access to the Vididio LLC Software Platform has been provided. 

For any additional questions or to request a refund, please contact us. 

 

Billing Policy: 

All monthly service plans provided by Vididio LLC are considered recurring monthly subscriptions. Upfront fees for one-time development services are specified as such on the invoice where applicable. 

Customer agrees at the time of purchase to authorize charges both at the time of purchase and recurring monthly auto-billing for all subscription plans. All subscription plans require a payment method to be saved on file for monthly billing. 

All sales are non-refundable after development, hosting services, and/or access to the Vididio LLC Software Platform have been provided. Upfront development services are non-refundable if the development services have been rendered to the client. 

All subscriptions to our Video CMS software include a limited amount of bandwidth and storage defined by the terms of the subscription plan. By default, on our most common subscription plan, this is 500GB of CDN bandwidth and 500GB of CDN storage, but it may differ depending on the exact service plan in use. Bandwidth usage and overages are tracked in the Vididio LLC Video CMS software dashboard, and all usage overages are auto-billed monthly. 

 

Cancellation Policy: 

For monthly recurring subscription plans that allow cancellation at any time (no-contract), customers can request cancellation by contacting billing@vididio.com at any time. 

To reactivate a service after cancellation, reactivation fees may apply in many cases. For services where development fees are applicable and a channel has previously been terminated, the development fee(s) for the services must be paid again to re-develop the app(s) and re-register the channel account to reactivate the channel. 

If a discounted rate has been applied at signup during a sale or other special offer in which the development fee(s) have been discounted or waived for service(s), the development fee(s) will apply to reactivate the account if the account has been cancelled. 

 

Content Policy: 

Vididio LLC hosts channel content in compliance with current platform policies for each app or channel platform respectively, which we develop apps for. There are two specific commonalities between all app platforms with regards to content policy, prohibiting the following contents from being hosted on any channel: 

  • Pirated Content: any copyrighted content for which proper distribution rights have not been acquired prior to publishing the video/audio content which is in violation of the respective app platform’s content policy is prohibited. 

  • Explicit Content/Pornography: any video/audio content containing nudity, pornography, or otherwise sexually explicit content which is in violation of the respective app platform’s content policy is prohibited. 

Vididio LLC reserves the right to temporarily or permanently remove channels or individual video contents from any channel or app in order to comply with these requirements. Platforms such as Apple TV, Amazon Fire TV, Roku, and others may enforce compliance of these policies at any time a violation is discovered for any app Vididio LLC publishes on behalf of a client, and Vididio LLC is required to comply with the app platform’s content policy requirements with expediency. 

 

For reference, here are current content policy guidelines for the most popular app platforms Vididio LLC develops on: 

 

Current Apple Store Review Guidelines from Apple: https://developer.apple.com/app-store/review/guidelines/ 

Roku Developer Program Compliance: https://developer.roku.com/docs/features/legal/compliance.md 

Amazon Developer Program Content Policy: https://developer.amazon.com/docs/policy-center/understanding-content-policy.html 

Android Developer Program Content Policy: https://play.google.com/about/developer-content-policy/ 

Other policies may still apply based on the specific policies of each platform. 

 

Terms Of Service: 

Vididio LLC hosts and delivers video and audio content via the Vididio LLC “Channel Manager” video CMS software and distribution platforms including apps and websites. All users of the Vididio LLC platform retain full ownership of all video content they upload and host with Vididio LLC, with no transfer of ownership of the user’s video content to Vididio LLC. Any content owned by third parties that is hosted on the Vididio LLC software platform is owned by the respective license holder(s), licensees, copyright holder, or other rights holder(s), and no rights holder(s) transfer ownership of the respective content to Vididio LLC. Pirated content of any kind is against the terms of service listed above under the “Content Policy” section, and also against the terms of service for distribution on the app platforms Vididio LLC provides distribution services for. 

 

Limitation of Liability: 

In no event shall Vididio LLC be liable to any Customer or User of any Vididio LLC service or software for consequential, special, or indirect losses or damages, howsoever arising, including in the case of any form of service, software, or hosting down-time or data loss, whether under contract, tort or otherwise, including, without limitation, third-party claims, loss of profits, loss of customers, or damage to reputation or goodwill, even if Vididio LLC is advised of the possibility of such damages. 

 

Privacy Policy: 

INTRODUCTION 

Vididio LLC (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vididio.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. 

 

COLLECTION OF YOUR INFORMATION 

At Vididio LLC, we may collect information about you in various ways. The information we collect on our platform includes: 

 

Personal Data 

We may collect personally identifiable information, such as your name, billing address, email address, telephone number, and age. This information is collected when you register with our platform or choose to participate in various activities, such as online chat and message boards. While you are under no obligation to provide us with personal information, please note that refusal to do so may prevent you from using certain features of the platform. 

 

Derivative Data 

We also collect information our servers automatically generate when you access our platform, such as your IP address, browser type, operating system, access times, and pages viewed directly before and after accessing the platform. 

 

Financial Data 

If you purchase, order, return, exchange, or request information about our services from our platform, we may collect financial information related to your payment method, such as a valid credit card number, card brand, and expiration date. All financial information is stored by our payment processor, Authorize.Net, and you are encouraged to review their privacy policy and contact them directly for responses to your questions. We store limited financial information that we collect on some forms. 

 

Facebook Permissions 

By default, our platform may access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes. You may choose to grant or deny us access to each individual permission. For more information on Facebook permissions, please refer to the Facebook Permissions Reference page. 

 

Third-Party Data 

We may collect information from third parties, such as personal information or network friends, if you connect your account to a third-party platform and grant us permission to access this information. 

 

Data from Contests, Giveaways, and Surveys 

We may collect personal and other information when you enter contests or giveaways and/or respond to surveys. 

 

USE OF YOUR INFORMATION 

At Vididio LLC, we value accuracy and transparency when it comes to your information. We collect and use information collected about you via our platform to: 

 

  • Administer sweepstakes, promotions, and contests. 

  • Assist law enforcement and respond to subpoena. 

  • Compile anonymous statistical data and analysis for use internally or with third parties. 

  • Create and manage your account. 

  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the platform to you. 

  • Email you regarding your account or order. 

  • Enable user-to-user communications. 

  • Fulfill and manage purchases, orders, payments, and other transactions related to the platform. 

  • Generate a personal profile about you to make future visits to the platform more personalized. 

  • Increase the efficiency and operation of the platform. 

  • Monitor and analyze usage and trends to improve your experience with the platform. 

  • Notify you of updates to the platform. 

  • Offer new products, services, and/or recommendations to you. 

  • Perform other business activities as needed. 

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. 

  • Process payments and refunds. 

  • Request feedback and contact you about your use of the platform. 

  • Resolve disputes and troubleshoot problems. 

  • Respond to product and customer service requests. 

  • Send you a newsletter. 

  • Solicit support for the platform. 

 

DISCLOSURE OF YOUR INFORMATION BY VIDIDIO LLC 

At Vididio LLC, we value the privacy and security of our users’ information. We may share information we have collected about you in certain situations, as follows: 

 

By Law or to Protect Rights 

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction. 

 

Third-Party Service Providers 

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. 

 

Online Postings 

When you post comments, contributions, or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity. 

 

Other Third Parties 

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. 

 

Sale or Bankruptcy 

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy. 

 

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. 

 

TRACKING TECHNOLOGIES 

 

Cookies and Web Beacons 

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. 

 

Internet-Based Advertising 

Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool. 

 

Website Analytics 

At Vididio LLC, we may collaborate with selected third-party vendors such as Google, Facebook, and others to enable tracking technologies and remarketing services on our site through the use of first-party and third-party cookies. This allows us to analyze and track user activity on our site, determine the popularity of certain content, and better understand online activity. 

By accessing our site, you consent to the collection and use of your information by these third-party vendors. We encourage you to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool. 

It’s essential to note that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookie files may also clear certain opt-out cookies, plug-ins, or settings. 

 

THIRD-PARTY WEBSITES 

Our site may include links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Any information you provide to these third parties is not covered by our privacy policy, and we cannot guarantee the safety and privacy of your information. 

Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from our site. 

 

SECURITY OF YOUR INFORMATION 

We take your personal information’s security seriously and use administrative, technical, and physical security measures to protect it. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. 

 

POLICY FOR CHILDREN 

We do not knowingly solicit information from or market to minors under the age of 18. If you become aware of any data we have collected from children under the age of 18, please contact us using the contact information provided below. 

 

CONTROLS FOR DO-NOT-TRACK FEATURES 

At Vididio LLC, we respect your privacy preferences. Therefore, if you activate the Do-Not-Track (“DNT”) feature or setting available in most web browsers and some mobile operating systems, we will respond accordingly. However, it’s important to note that there’s no uniform technology standard for recognizing and implementing DNT signals. As a result, we don’t currently respond to DNT browser signals or any other automatic mechanism that communicates your choice not to be tracked online. 

 

If a standard for online tracking is adopted that we must follow in the future, we’ll update our Privacy Policy to inform you about this practice. 

 

OPTIONS REGARDING YOUR INFORMATION 

 

Account Information 

You have the right to review, change or terminate your account at any time. You can do this by: 

  • Logging into your account settings and updating your account 

  • Contacting us using the contact information provided below 

 

If you request to terminate your account, we will deactivate or delete your account and information from our active databases. However, to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements, some information may be retained in our files. 

 

Emails and Communications 

We want to ensure that you receive only the communication that you find valuable. Therefore, if you no longer wish to receive correspondence, emails, or other communications from us, you can opt-out by: 

  • Noting your preferences at the time you register your account with the Site. 

  • Logging into your account settings and updating your preferences. 

  • Contacting us using the contact information provided below. 

 

CALIFORNIA PRIVACY RIGHTS 

If you are a California resident, you have the right to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. To make such a request, please submit your request in writing to us using the contact information provided below. 

If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We’ll make sure the data is not publicly displayed on the Site. However, please be aware that the data may not be completely or comprehensively removed from our systems. 

 

CONTACT US 

If you have any questions or comments about this Privacy Policy, please don’t hesitate to contact us using the information below.